Online Dating Site. Find Your Love With EsmeraldaDate
Refund Policy
Esmeralda Date service provides the user with the right to a refund in case of occurrence of the situations listed below.

With registration on the website the user automatically accepts the terms of the refund policy as well as the terms of use and agrees to stick to the given terms at all times during the use of service.

With regard to the above-mentioned service administration reserves the right to make adjustments to the refund policy without mandatory notification of the user.


The service administration undertakes to refund the credits spent on services that were not received by the customer or were received with a poor quality as a result of the following reasons:

  • Improper site functioning;
  • Technical difficulties that occurred during the provision of services.


The service administration undertakes to refund money in the following cases:

  • Billing errors;
  • Credit card fraud;
  • Incorrect account due to technical problems.


If it is necessary to return money or credits the user submits a request to the technical support of the service. The request has to specify the following information:

  • Reason for the refund (see Position 1 and Position 2);
  • A copy of the User's registration data.

The service administration guarantees consideration of the application within 10 days from the date of request receipt.


The service administration does not meet user's requests for money and credits refund if the request is based on the following conditions:

  • User has been dissatisfied by communication or behavior of a lady registered on service;
  • User has found incorrect information in lady's profile (regarding age, marital status, language abilities, city or country of residence);
  • User did not like the content of received letters, chat messages, photos or videos;
  • User has not accomplished his goals with the help of the service: failed to create a family or meet somebody in person, has not found a wife or a lady for sexual intercourse;
  • User has encountered negative reviews or publications about service posted on third-party Internet resources.

When applying for a refund via bank the service administration reserves the right to impose a fine of 50$.