Esmeralda-Date.com service provides the user with the right to a refund in case of occurrence of the situations listed below.
With regard to the above-mentioned service administration reserves the right to make adjustments to the refund policy without mandatory notification of the user.
POSITION 1. CREDITS REFUND
The service administration undertakes to refund the credits spent on services that were not received by the customer or were received with a poor quality as a result of the following reasons:
POSITION 2. MONEY REFUND
The service administration undertakes to refund money in the following cases:
POSITION 3. HOW TO MAKE A REFUND
If it is necessary to return money or credits the user submits a request to the technical support of the service. The request has to specify the following information:
The service administration guarantees consideration of the application within 10 days from the date of request receipt.
POSITION 4. REQUEST REJECTION
The service administration does not meet user's requests for money and credits refund if the request is based on the following conditions:
When applying for a refund via bank the service administration reserves the right to impose a fine of 50$.